3-Day Refund & Exchange Policy
Effective date: 9 August 2026
Customers must report an eligible machine issue within three calendar days after confirmed delivery. This policy covers a verified manufacturing or mechanical fault present on arrival.
Eligible machine issues
- The device does not power on.
- The device does not charge when the supplied model is rechargeable.
- A supplied grooming head does not operate correctly.
- An item shown in the confirmed box contents is missing.
- The wrong product was delivered.
How to open a claim
Contact HoorCart within three calendar days with your order number, phone number, a clear description and photo/video evidence. Support may request basic troubleshooting that will not damage the product.
Inspection and outcome
An exchange or refund is approved after the returned item is inspected and the reported eligible fault is verified. Return the device with its original box, supplied accessories and order evidence. For a verified covered fault, HoorCart will handle reasonable return delivery costs.
Not covered
- Change of mind, dislike of colour or incorrect expectations.
- Used hygiene-sensitive products without a verified machine fault.
- Damage caused by dropping, misuse, incorrect charging equipment, liquid exposure where the model is not waterproof, improper cleaning or unauthorized repair.
- Minor packaging variation that does not affect product function.
Refund timing
Approved refunds are issued through an agreed digital method. Processing time may vary by bank or wallet provider. The approved refund scope is confirmed during claim review.
This policy does not remove any non-waivable rights available under applicable Pakistani law.
